If you recently installed Firefox 3 and were using UPEK Biometric fingerprint reader (Protector Suite QL/Fingerprint Reader Suite software), Passwordbank support may not have been installed in Firefox3 and Fingerprint reader will probably not work in Firefox.
You might get message below or something similar.
“Following browsers were found, but not supported in Password Bank
Too new browsers:
Firefox 3.0 (en-US)”
Installing Firefox 3 Browser Support
UPEK creates custom version of password manager software for PC vendors and distributes it directly thru them. So the updated software might be available directly from the Vendor sites (Amoi, IBM/Lenovo, Dell, Samsung, ASUS, Itronix, Sony, Gateway, MPC, Toshiba etc).
If there is no update from your PC vendor, here is the solution provided by UPEK. The patch has been released only for PS QL version 5.6.2 and 5.8.2. Make sure you have these versions and follow instructions. You can check the version by right clicking on Fingerprint reader suite (in taskbar) -> About. Then logon to Control Center -> User Settings -> Password Bank and make sure Firefox 3.0 is checked.
19 Comments
Thanks for this post! I’ve searched all over the Dell website, but never found this fix there.
I am glad it helped, Evan.
Do you delete pbgk1_7.dll and pbgk1_8.dll, or do you just copy pbgk1_9.dll to the “browser” sub directory? Thanks for your comments.
Paul
Hi
I have logon to Control Center -> User Settings -> Password Bank but I am not having Firefox 3.0 in the list of Browsers. I can only find Internet Explorer there.
Please guide what can be done in this case
Nitin
Nitin, That’s because Firefox 3.0 support is not installed. Please, follow instructions to install support.
I’m with Nitin on this one. This Firefox 3.0 support thingy doesn’t work fpr me either. Is it maybe that it doesn’t support other language versions… just the english one? Because even after saving the two files in the right directories it just doesn’t work! Any ideas?
One more thing I can think of is incorrect software version.
I have just spoken with Toshiba support and the 5.6.2 version of the Protector Suite is not available from them, for Satellite P200s, and they won’t say if and when it will be (the latest on their website is 5.6.0). It appears to be available for the A215 range (which are AMD machines) do you think it will work for me if I download that version?
I have just tried. Nope. The version of 5.6.2 on the Toshiba website doesn’t come with the (apparently optional) password bank. Drzzzt
Hey, same here, installed firefox add-on and replaced the two dll files, but no firefox entry in the settings even after reboot
anyone found a solution for this?
Hey, just in case you’re still looking for answers… when you install the patch above, it is added to firefox as an “add-on,” which is why you do not see firefox listed as a browser in the user settings of the fingerprint suite. However, it is listed under “add-ons” in firefox. It works but just a little differently than IE.
*** I apologize, but I was wrong about my last message; the firefox browser does have to be listed and checked under “web browser support” in user options of the control panel (in the fingerprint reader suite software) in order for the password bank to work, regardless of whether or not the patch was installed as an “add-on” in firefox. If you have no idea what I’m talking about, that’s ok. If you want to get the fingerprint reader suite password bank to work for firefox 3, then follow these directions instead of the ones listed at the top of this page: http://www.upek.com/support/customersupport/techsupport/Topic.asp?ID_Topic=53
**Make sure you follow the directions and stop the fingerprint reader process before installing the zip files, or you’ll get an error.**
It works for me now, so I hope this helps you!
-Mike
Yes, but as the website your link leads to says, you cannot get it directly from Upek unless you purchase it and you must get it from 3rd party providers such as Toshiba directly. As i said before, Toshiba has not updated it and therefore I can’t update without buying a new version…
I thought I might share my story so others will know what might work.
I have a XPS 1530 (from Dell). I did the above and it worked. But later I updated Firefox or did something, and it stopped working. Just today, I reinstalled both dll’s, firefox addon, and upgraded my Dell driver for Upek’s fingerprint reader. Now all of a sudden, its working again.
I think the big issue w/ Fingerprint reader working w/ Firefox is whether the manufacturer has updated drivers available.
Matthew
Update from previous post.
Upon shutting down computer and later opening Firefox, it no longer works.
-Matthew
Sorry for all the Posting, but I just noticed something quite extraordinary. If you change the tab to a IE tab (using an addon called “IE Tab”) you can then use Upek. Only downside is that you might not be able to switch back to Firefox tabs and you might lose some functionality of certain addons by switching to IE tabs.
-Matthew
Can somebody share the files and procedure about how to patch UPREK Protector Suite, because http://www.upek.com site is not available for one week already. Thanks!
HI, Please take a look at this link:
http://www.upek.com/support/customersupport/techsupport/Topic.asp?ID_Topic=70
there is no firefox 3.5.5 extension for upek protector suite 5.8.2.
i have seen everywhere even in upek website toobut there is no extension available there.I found a extension named pbff3.0.xpi but its of no use it asks for 5.9 upek version.please suggest me a way out.